Logistics Partner: All orders are shipped via our logistics aggregator, Shiprocket, which partners with varying courier services (e.g., Delhivery, BlueDart, FedEx, XpressBees) to ensure the fastest delivery based on your pin code.
1. Shipping Zones and Costs
- Domestic (India): We ship across India. Shipping costs are calculated at checkout based on weight and destination.
- International: For export inquiries or international shipping, please contact exports@mokalbaritea.in before placing an order if the option is not available at checkout.
2. Processing and Delivery Timelines
- Processing Time: Orders are packed and dispatched from our warehouse within 1-2 business days of order confirmation.
- Estimated Delivery Time:
- Metro Cities: 3-5 business days.
- Rest of India: 5-7 business days.
- Northeast/Remote Areas: 7-10 business days.
- Note: Delivery timelines are estimates provided by Shiprocket and may vary due to weather, public holidays, or operational delays.
3. Order Tracking
- Once your order is dispatched, you will receive a tracking link via email and SMS provided by Shiprocket. You can track your package in real-time using this link.
4. Delivery Issues
- Incomplete Address: Mokalbari Tea Estate is not responsible for failed deliveries due to incorrect or incomplete addresses provided by the customer.
- Failed Attempts: Our courier partners will attempt delivery 2-3 times. If the package is returned to us after failed attempts (RTO), a re-shipping fee may apply.
- Lost Packages: In the rare event a package is lost in transit, we will initiate a full refund or replacement after the courier partner confirms the loss status (usually takes 7-14 days).